I’m Rafael Morgado, a CX strategist and founder of Create an Avalanche. My experience building high-retention customer systems for global leaders like Wix and Tripadvisor showed me exactly how most local businesses unintentionally lose revenue due to poor customer experience. I partner with business owners and organisations to implement those proven, scaled strategies, fixing the gaps and turning your CX into your most powerful growth engine.

"The CX Advantage: Mastering Marketing & Driving Business Results. Weekly."

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